Please carefully review these Terms of Service ("Agreement") as they establish a legally binding contract between you and Team HQ LLC ("OS," "we," "us," or "our"). By accessing or using the OS website, platform and any information or services provided through the platform ("Services"), you are consenting to be bound by this Agreement. Your use of the Services is contingent upon compliance with the terms outlined herein. BY USING OR ACCESSING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. YOU ALSO ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD OUR DATA PRACTICES AS DESCRIBED IN THE PRIVACY POLICY APPLICABLE TO THE SERVICES.

ARTICLE 1 — OBJECTIVE

Objective:

OS is the all-in-one sales & marketing platform that accounts can white-label and resell to their clients! By using our website, platforms, and hence accessing the Services, you agree to fully abide by this Agreement and any other terms, policies or guidelines governing our relationship. The effectiveness of the Services is subject to your adherence to these terms. We are fully committed to upholding the terms and conditions of this Agreement throughout our relationship.

ARTICLE 2 — ELIGIBILITY

Eligibility:

By engaging with or using the Services in any manner, you declare that:

1. You have read, understood, and agree to be bound by this Agreement, including any future modifications and additions that may be issued periodically, available through our website or via the Services;

2. You are at least 16 years old;

3. You have the authority to enter into this Agreement on a personal basis, and unless otherwise specified herein, if you do not agree to the terms of this Agreement, you are not permitted to access or use the Services; and

4. You will comply with all applicable laws and regulations, including those of your country, state, and city, at all times while using the Services.

ARTICLE 3 — ACCESS

Access:

By entering into this Agreement, you are granted a non-exclusive, revocable limited license to use the Services, subject to compliance with the terms of this Agreement and any other terms and conditions governing our relationship. We reserve the right to temporarily suspend or permanently terminate your access if, in our sole discretion, we deem that you have or could fail to adhere to this Agreement or any other applicable terms. Granting you access does not obligate us to maintain the Services as they are; we reserve the sole and exclusive right to modify, suspend, or terminate your access with or without prior notice.

You hereby agree not to disclose and fully safeguard your username or password. In case of a security breach affecting our Services due to your actions, you must promptly notify us. Your username and password are personal and confidential, and you are solely responsible for maintaining their secrecy at all times. OS is not responsible for any unauthorized access or use of your account that occurs as a result of your failure to protect your username and password.

ARTICLE 4 — ACCEPTABLE USE POLICY

Acceptable Use Policy:

By using the Services, you hereby agree to the following:

1. Legitimate Use: You will use the Services only for lawful purposes and refrain from deceptive, fraudulent activities, or the storage/transmission of unlawful content;

2. Accurate Information: Any information you provide to us will be accurate;

3. Server and Network Usage: Your use will not harm, disable, overload, or impair our servers or connected networks;

4. Unauthorized Access: Attempting to access parts of the Services or related systems without authorization is prohibited and a material breach of this Agreement;

5. Reporting Issues: Report any errors, bugs, unauthorized access methods, or intellectual property violations you discover;

6. User Content Standards: Your submitted content will adhere to standards regarding minors, exploitation, and any other applicable laws;

7. Compliance with Laws: Your content will conform to state and federal electronic advertising regulations, if applicable;

8. Proprietary Rights: Your content will not infringe on third-party proprietary rights; and

9. Third-Party Licenses: You will comply with third-party licenses related to your content.

10. No Defamation: You agree not to make any statements, written or oral, that might be construed as defamatory, slanderous, or libelous against OS or any related party.

11. Personal Account Use: Users on the Pro plan are permitted to create and manage up to three (3) sub-accounts for their own businesses. Users on the Partner or Platinum plans may create unlimited sub-accounts for their own personal business ventures. These sub-accounts may not be used on behalf of friends, clients, partners, or third parties. OS reserves the right to audit usage and suspend or remove accounts used in violation of this policy.

ARTICLE 5 — INFORMATION ABOUT OUR SERVICES

Information about our Services:

While we aim to provide accurate and comprehensive information on our Services, we cannot guarantee absolute accuracy, adequacy, quality, or suitability. We disclaim liability for errors in the content. Your reliance on content via the Services is at your own risk. Links to third-party websites or phone numbers do not imply endorsement or affiliation.

ARTICLE 6 — PAYMENT TERMS

Payment Terms:

By agreeing to these terms, you authorize OS to charge your designated payment method in advance for the total amount of the regular subscription fees, including all selected Services ("Subscription Fees"), for each designated term of the chosen subscription plan. OS may adjust Subscription Fees for the chosen subscription term after providing you with a ten (10) day advance notice via email to the email address provided. Paid Subscription Fees are non-refundable and accrue on the first day of each term or renewal term, regardless of your utilization of the Site or Services. Some Services on the Site may require additional fees not covered within the subscription. All Subscription Fees are exclusive of Communication Surcharges. You will pay all Communications Surcharges associated with your use of the Platform. All Subscription Fees and Communications Surcharges are non-refundable. Fees will be billed to the credit card we have on file.

You are responsible for timely payments and agree to provide payment authorization details upon request. Failure to settle amounts due may result in the termination or deactivation of your subscription. OS may modify, suspend, or terminate access if your payment method expires or faces payment decline without prior notice. All fees are denominated in US Dollars, and you are responsible for applicable taxes and other expenses associated with Site or Service usage. By supplying necessary personal information for payment processing related to an OS subscription, you consent to the Privacy Policy. Payment processing may involve third-party service providers, governed by their respective terms and conditions. Review these third-party terms and conditions before finalizing payment.

Subscriptions are generally evaluated on a monthly or yearly basis, although alternative billing schemes for other Services might be presented at OS's discretion. Subscription Fees are calculated from the commencement of the User's paid Subscription. Periodically, OS might offer diverse subscription terms on its Site, with corresponding fee variations. The duration of the User's Site, Services, and Content access hinges on adherence to these Terms, completion of full subscription payments, and any additional fees. The User's subscription to the Site initially spans the agreed-upon term (e.g., monthly or annually) as established during online registration and will automatically extend for successive renewal terms identical to the initial term, unless terminated by the User or OS in line with these provisions.

Either the User or OS retains the right to cancel the User's Subscription at any time, unless specified otherwise in a promotional offer. To avoid charges for the next billing cycle, the User must request cancellation at least thirty (30) days prior to the start of their next billing cycle. Upon cancellation by either party, all fees owed to OS up until the conclusion of the ongoing term's billing cycle will remain payable. Partial billing periods are non-refundable, unless explicitly indicated in a promotional offer. Following cancellation, the User will retain access to OS until the conclusion of the current billing period. After this period, the User's account will be archived, permitting read-only access to existing content without the addition of new material.

Should the User Subscribe to an OS "Done For You" service subscription, the agreement is a minimum three (3) months.

Cancellation of subscription can be done through the following methods:

1. Coordinate with team through chat box; or

2. Forward a cancellation request via email to [email protected]

If OS, at its sole discretion, believes that a User has violated these Terms, it reserves the right to immediately terminate the User's Subscription and Services without refund. Fees due up to the termination date shall remain payable. Such termination does not impede OS's other rights under contract, tort, or other legal theories to pursue claims against the User for Term violations, including monetary damages, injunctive relief, attorney's fees, and court costs.

If the User has questions about charges or account status, they can contact OS via email at [email protected]. If these inquiries remain unresolved for fifteen (15) business days following the initial contact with OS Support, the User must communicate with OS in writing at: Team HQ LLC, #1054 1300 Rt 17 North STE 1, Ramsey, NJ 07446 United States. Disputes regarding account billing or discrepancies must be raised within thirty (30) days of their discovery, except where mandated by applicable law. Otherwise, all such User complaints are waived by the User.

ARTICLE 7 — TRANSFERABILITY OF ACCOUNT(S)

Transferability of Account(s):

Sub-accounts under the OS platform subscription are strictly non-transferable and cannot be assigned, shared, or moved to any other platform, software, ecosystem, funnel builder, or service. Any attempt to export, transfer, or replicate account data or content outside of the OS system is strictly prohibited. This includes, but is not limited to, transferring content to other HighLevel ecosystems or allowing unauthorized access for the purpose of copying, modifying, or relocating intellectual property.

The OS platform is built on infrastructure provided by third-party vendors such as HighLevel, Inc. Regardless of any technical capabilities offered by these vendors (e.g., cloning or transfer of accounts), transfers or exports of OS sub-accounts are strictly governed by this Agreement and require prior written authorization by OS.

Under no circumstances will OS or its affiliates assist or support any effort to transfer or migrate sub-account data to third-party systems. Any violation of this clause will result in immediate suspension or termination of the account, and the User may be held liable for any damages or legal actions resulting from the unauthorized transfer or use of OS's intellectual property.

All templates, automations, workflows, systems, checklists, content structures, AI tools, and other materials made available within an OS sub-account ("Account Assets") are the exclusive intellectual property of Team HQ LLC ("OS").

Even in the event of a sub-account transfer request, attempted migration, or platform transition, the following terms apply:

1. Account Assets remain the property of OS and are licensed only for use within the OS ecosystem.

2. Account Assets are non-transferable, even if the sub-account itself is transferred, canceled, or cloned.

3, Any attempt to extract, duplicate, export, or reuse these materials in external platforms—including but not limited to other HighLevel environments—is strictly prohibited and constitutes a material breach of these Terms.

4, OS does not authorize or support the export or reproduction of Account Assets under any circumstances, including client ownership requests, white-label transitions, or business handoffs.

Violations of this policy may result in immediate suspension, termination, legal action, and potential damages related to the unauthorized use of OS intellectual property.

ARTICLE 8 — NON-DOWNGRADE POLICY FOR PARTNER AND PLATINUM TIERS

Non-Downgrade Policy for Partner and Platinum Tiers:

By subscribing to the Partner or Platinum tiers of the OS platform, you acknowledge and agree to the following terms regarding downgrades:

- Non-Downgrade Agreement: Upon choosing the Partner or Platinum subscription tier, you agree not to downgrade your account to a lower tier at any time during your subscription period. This policy is strictly enforced due to the digital nature of the products and services provided by the OS platform.

- Digital Product and Service Nature: The OS platform offers digital products and services that are immediately accessible upon subscription. These include, but are not limited to, software features, marketing tools, customer support, and other digital resources. Due to the inherent nature of these digital offerings, downgrading your subscription tier is not feasible once access has been granted.

- Commitment to Tier Benefits: By selecting either the Partner or Platinum tier, you commit to the full duration of the subscription term at that tier. This ensures that you receive and benefit from the full range of features and services associated with these premium tiers.

- No Refunds for Downgrade Requests: Any requests to downgrade from the Partner or Platinum tier will not be entertained, and no refunds will be issued for such requests. You are encouraged to carefully consider your subscription choice before committing to either the Partner or Platinum tier.

- Subscription Renewal: Your subscription to the Partner or Platinum tier will automatically renew according to the terms outlined in the Subscription section of this Agreement. Should you wish to terminate your subscription, you must follow the standard cancellation procedures provided in this Agreement, while noting that downgrading to a lower tier is not an option.

By agreeing to these terms and subscribing to the Partner or Platinum tier, you fully understand and accept this non-downgrade policy. If you do not agree to these terms, please refrain from subscribing to these tiers.

ARTICLE 9 — AFFILIATE PROGRAM TERMS

Affiliate Program Terms of Service

By accepting these Terms of Service and enrolling in our Affiliate Program, you hereby accept and agree to the Affiliate Terms of Service. This includes adherence to all rules, guidelines, and conditions outlined in the Affiliate Agreement, which governs your participation in the Affiliate Program.

By clicking “I Accept the Terms and Conditions” and enrolling in our Affiliate Program, you indicate that you have read, understood, and agree to be bound by the Affiliate Terms of Service. If you do not agree to these terms, please do not enroll in the Affiliate Program.

ARTICLE 10 — COMPLAINT PROCEDURES

Complaint Procedures:

To facilitate a quick response, complainants should provide detailed information, including the nature of infringement, location of offending material, and information about the alleged violator. You can reach us at [email protected] for any complaints related to our Services. We take complaints seriously and investigate them thoroughly. However, any false claims or frivolous legal proceedings can result in your liability for damages and legal fees. We encourage all complainants to provide accurate and substantiated information when reporting any issues related to our Services. Making false claims or initiating frivolous legal proceedings can have legal consequences.

ARTICLE 11 — COPYRIGHT POLICY

Copyright Policy:

We reserve the right to cancel the account and revoke access privileges of individuals who repeatedly violate copyright regulations. If you represent a copyright holder or act as their legal representative, and you hold the belief that any User Content breaches your copyright, you have the option to submit a report following the guidelines outlined in the OS Digital Millennium Copyright Act (DMCA) Notice. Further details can be found in our DMCA Policy.

ARTICLE 12 — HIPAA COMPLIANCE

HIPAA Compliance:

Team HQ LLC ("OS") maintains a signed Business Associate Agreement (BAA) with HighLevel, Inc., our platform infrastructure provider, to ensure HIPAA compliance across our ecosystem. This BAA covers all sub-accounts and client activities involving protected health information (PHI) within the OS platform. If you are a covered entity or business associate and wish to review the BAA or confirm its applicability to your use case, please contact us at [email protected].

OS is committed to maintaining the privacy and security of protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). By using our Services, you agree to the following HIPAA-related terms:

- You acknowledge and agree that your use of the Services will comply with all applicable HIPAA regulations.

- OS will only use or disclose PHI as permitted or required by the HIPAA regulations and the BAA.

- OS will implement and maintain appropriate administrative, physical, and technical safeguards to protect PHI.

- In the event of a breach of unsecured PHI, OS will notify you promptly as required by the HIPAA Breach Notification Rule.

- You agree to indemnify and hold harmless OS from any and all claims, damages, liabilities, costs, and expenses arising out of any breach of HIPAA by you.

- Upon termination, OS will return or destroy all PHI in accordance with the terms of the BAA.

By accessing and using our Services, you acknowledge that you have read, understood, and agree to comply with these HIPAA-related terms. If you do not agree with these terms, please refrain from using the Services.

ARTICLE 13 — INTELLECTUAL PROPERTY

Intellectual Property:

By subscribing to OS services, the User acknowledges and agrees to the proprietary nature of OS, which includes specialized knowledge, systems, templates, automations, workflows, CRM configurations, AI tools, checklists, content structures, design layouts, and other business materials ("Account Assets") developed by OS.

These Account Assets were independently developed and created by Team HQ LLC ("OS") and are protected as original works under applicable intellectual property laws, whether or not formally registered.

This Agreement grants the User a non-exclusive, non-transferable, revocable license to use the OS platform and Services, including access to Account Assets, solely during an active subscription and only within the OS ecosystem.

You agree that:

1. All Account Assets are licensed for use, not sold.

2. Account Assets remain the exclusive property of OS at all times.

3. Use of these materials is strictly limited to your active OS subscription.

4. Upon cancellation or termination, your license to these materials ends immediately.

5. You may not reproduce, reverse engineer, repurpose, download, or distribute OS Account Assets without express written consent from OS.

User Contributions and Derivative Works

Users may create new workflows, templates, configurations, or written materials (“User Contributions”) within the OS Platform. These may include email sequences, automations, CRM fields, funnel pages, AI outputs, forms, or similar functional assets.

By creating or uploading such content, you agree to the following terms:

1. You grant OS a non-exclusive, royalty-free, worldwide, sublicensable license to use, store, and display your User Contributions within your subscription account;

2. Any User Contributions built upon, derived from, or substantially utilizing OS-provided Account Assets (such as snapshots, templates, or workflows) are considered derivative works and are subject to the same ownership and licensing restrictions as the original OS content;

3. You may not export, sell, transfer, or replicate such User Contributions outside of the OS ecosystem without express written consent;

4. Upon account termination or cancellation, access to both OS-provided content and any derivative or contributed content will be revoked;

5. OS retains full rights to suspend, remove, or deny use of User Contributions that violate these terms or infringe on OS's IP rights.

ARTICLE 14 — PLATFORM ACCOUNT OWNERSHIP

Platform Account Ownership:

Your use of the Platform is conditioned on your provision of complete, current, and accurate information when registering for a Platform Account. The Platform is intended for business use or in connection with an individual’s trade, craft, or profession.

By creating and maintaining a Platform Account, you agree to the following conditions:

- Account Information: You must provide and maintain accurate, complete, and current information.

- Business Use: The Platform is designed for business use.

- Ownership and Authority: If registering on behalf of a business entity, the business entity is the owner.

- Responsibility for Actions: You are responsible for all activities conducted through your account.

- Account Security: You are responsible for maintaining the security of your account credentials.

By agreeing to these Terms and creating a Platform Account, you acknowledge and accept these conditions.

ARTICLE 15 — LOGIN CREDENTIALS

Login Credentials:

You are responsible for maintaining the confidentiality of your Login Credentials. You are responsible for all uses of your Platform Account and Login Credentials, whether or not authorized by you. You agree to notify OS immediately of any unauthorized access or use of your Platform Account or Login Credentials or any other breach of security. OS reserves the right to disable your Login Credentials at any time in its sole discretion for any or no reason. Platform Accounts are non-transferable. You are obligated to take preventative measures to prohibit unauthorized users from accessing your Platform Account. You give consent to OS to access and monitor your Platform Account and your customer’s accounts for support and security purposes.

ARTICLE 16 — AI POLICY

AI Policy:

By opting into any forms, surveys, or purchases, you agree to be contacted using our AI systems for calling, texting, WhatsApp Messaging, Direct Messaging, Social Media & other messaging services.

Ethical and Responsible AI Practices, Human Oversight, Transparency and Informed Consent, Data Protection, Third-Party AI Tools, Legal Compliance, Cost Transparency, Client-Centric AI Tool Adoption, Limitation of Liability, Indemnification, and Changes to the AI Policy are governed as stated in this Agreement.

ARTICLE 17 — LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

Limitation of Liability and Disclaimer of Warranties:

OS DOES NOT PROMISE, GUARANTEE, OR WARRANT YOUR BUSINESS SUCCESS, INCOME, OR SALES. YOU UNDERSTAND, ACKNOWLEDGE, AND AGREE THAT OS WILL NOT AT ANY TIME PROVIDE SALES LEADS OR REFERRALS TO YOU. YOU UNDERSTAND AND AGREE FURTHER THAT THIS IS NOT A PARTNERSHIP OPPORTUNITY, A FRANCHISE OPPORTUNITY, A “BUSINESS-IN-A-BOX,” OR AN ASSISTED MARKETING PLAN.

THE SITE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, OS DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability Cap:

To the fullest extent permitted by law, OS's total liability arising out of or related to this Agreement or the Services shall not exceed the amount you paid to OS in the twelve (12) months preceding the event giving rise to the claim.

Under no circumstances will OS be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or revenue, whether incurred directly or indirectly, even if OS has been advised of the possibility of such damages.

ARTICLE 18 — DISPUTE RESOLUTION

Dispute Resolution:

Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach thereof, shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

The arbitration shall take place in Bergen County, New Jersey, unless otherwise agreed by both parties. The arbitration shall be conducted by a single arbitrator. Each party shall bear its own costs, but the arbitrator may award fees and costs to the prevailing party.

This arbitration clause shall not apply to:

- Small claims within the jurisdictional limit of small claims court.

- Claims for injunctive or equitable relief relating to intellectual property or unauthorized access to the Services.

Survival: The provisions of this Article shall survive termination of this Agreement.

Before initiating arbitration, the parties agree to attempt informal resolution of any dispute by notifying the other party in writing and engaging in good-faith negotiations for at least 30 days.

ARTICLE 19 — TERMINATION

Termination by OS:

OS may suspend or terminate your access to the Services at any time, with or without cause, and with or without prior notice. Grounds for immediate termination may include, but are not limited to, violations of these Terms, misuse of the platform, failure to pay Subscription Fees, or actions that infringe on OS’s intellectual property or business operations. Termination for cause will result in the immediate deactivation of your access without refund.

Termination by User:

You may terminate your subscription by submitting a cancellation request at least thirty (30) days before the start of your next billing cycle, in accordance with Article 6 (Payment Terms). Cancellation requests must be submitted via live chat or by email to [email protected]. Upon cancellation, access to the platform will continue through the remainder of the current billing cycle unless otherwise stated.

Effect of Termination:

Upon termination:

1. Your access to the OS Platform and Services will be revoked;

2. All licenses to use OS Account Assets and proprietary tools will be immediately terminated;

3. OS reserves the right to delete your account data after 30 days, per Article 30 (Data Export and Termination Handling);

4. You will remain responsible for any unpaid fees accrued prior to the termination date;

5. You may retain limited, read-only access to archived materials if explicitly permitted by OS.

Survival:

Provisions that, by their nature, should survive termination—including but not limited to Intellectual Property (Article 13), Transferability (Article 7), Payment Obligations (Article 6), Limitation of Liability (Article 17), Dispute Resolution (Article 18), and Indemnity (Article 21)—shall remain in effect after termination.

ARTICLE 20 — CHANGES TO SERVICES AND TERMS

Changes to Services and Amendments to these Terms:

OS may modify, suspend, or discontinue any aspect of the Service and may modify these Terms at any time. Continued use constitutes acceptance of changes.

ARTICLE 21 — INTERNATIONAL USE

Cross-Border Access and Compliance:

We do not represent that materials on the Platform are appropriate or available for use in locations outside your home country. If you choose to access the Platform from other locations, you do so on your own initiative and at your own risk. You are responsible for compliance with all applicable local laws, including but not limited to export and import regulations.

ARTICLE 22 — ARTIFICIAL INTELLIGENCE USAGE POLICY

Use of AI Features:

If the Platform or Services include AI features or capabilities, you agree to use such features in accordance with all applicable laws, regulations, and ethical guidelines. AI outputs are not guaranteed to be accurate, and the company disclaims any liability arising from reliance on AI-generated content.

You agree not to use any AI features:

1. To generate harmful, misleading, discriminatory, or illegal content;

2. In any jurisdiction where AI usage is restricted;

3. To impersonate others or produce deepfakes or synthetic media without consent;

4. In a way that violates our acceptable use policies or applicable law.

ARTICLE 23 — DOMAIN REGISTRATION AND MANAGEMENT

Domain Services:

When purchasing a domain through the OS platform or any affiliated service, you acknowledge that domain registration is processed through a third-party registrar. OS acts solely as a facilitator and is not the registrar of record. You are responsible for managing, renewing, and securing your domain.

By purchasing a domain, you:

1. Agree to abide by the registrar’s terms and ICANN’s domain name policies;

2. Acknowledge that failure to renew or maintain your domain may result in loss of the domain and all associated data;

3. Understand that OS is not liable for mismanagement, expiration, or transfer of the domain;

4. Acknowledge that domain services are non-refundable once purchased.

ARTICLE 24 — USER TAX RESPONSIBILITY

Taxes and Regulatory Compliance:

You are solely responsible for determining and paying any taxes, including sales, use, VAT, or other applicable taxes, arising from your use of the Services or any income derived through our platform. OS does not provide legal or tax advice and disclaims any responsibility for compliance with your tax obligations. If required by law, OS may collect and remit taxes on your behalf but assumes no responsibility for notifying you of your own tax requirements.

ARTICLE 25 — THIRD-PARTY SERVICES AND INTEGRATIONS

Third-Party Tools and Integrations:

The OS platform may include links or integrations with third-party services, tools, or platforms. These third-party services are not owned or controlled by OS. We are not responsible for the content, terms, or practices of any third-party service.

Your use of these services is at your own risk and governed solely by the terms and policies of those providers. We disclaim any and all liability arising from your use of or reliance on third-party platforms or tools, including but not limited to HighLevel or associated software. OS does not guarantee uptime, data integrity, or functionality of any third-party tool.

ARTICLE 26 — EXPORT CONTROL COMPLIANCE

Export Control Compliance:

You agree not to use, export, or re-export the Services in violation of any applicable export laws or regulations, including but not limited to those of the United States. You represent and warrant that you are not:

1. Located in, or a resident of, a country that is subject to a U.S. government embargo or is designated by the U.S. government as a "terrorist-supporting" country;

2. Listed on any U.S. government list of prohibited or restricted parties;

3. Engaging in the use of the Services for any purpose prohibited by U.S. law, including the development, design, manufacture, or production of missiles or nuclear, chemical, or biological weapons.

ARTICLE 27 — PRICING REPRESENTATION AND RESELLER LIMITATIONS

Pricing Integrity and Representation:

All users, including affiliates, white-label partners, and resellers, must represent OS Services and pricing truthfully and in accordance with OS’s official pricing structure. You may not advertise, promote, or imply pricing that is lower than what is offered publicly by OS.

Violations of this policy may result in:

1. Removal from affiliate or reseller programs;

2. Termination of white-label privileges;

3. Suspension or termination of access to OS Services;

4. Forfeiture of unpaid commissions;

5. Legal action, where appropriate.

ARTICLE 28 — RESALE BRANDING AND REPRESENTATION

White-Label Use and Conduct:

You may only use white-labeled versions of the Platform if expressly authorized in writing. You must not imply a false association or misrepresent yourself as an employee, agent, or affiliate of the company.

All branding must comply with applicable intellectual property and trademark policies. Any modifications to the Platform design or user interface must not mislead users into believing the Platform is an independent or unrelated product.

ARTICLE 29 — REFUND POLICY

Refunds and Fee Structure:

All fees are non-refundable unless expressly stated otherwise. We do not provide refunds for unused subscription time, partial usage, or dissatisfaction with features, except where required by applicable law. Certain prepaid services and domain purchases may be subject to specific refund terms provided at the time of sale.

ARTICLE 30 — DATA EXPORT AND TERMINATION HANDLING

Access and Deletion:

Upon account termination, you may request a copy of your data within 30 days. After this period, we may permanently delete your data without liability. It is your responsibility to export data before cancellation or termination.

We are not liable for loss of data if you fail to download or backup information prior to account closure.

ARTICLE 31 — COMMUNICATION AND NOTICE

Notices and Legal Contact:

You agree that all legal notices and communications may be provided electronically to your registered account email address. You are responsible for keeping your contact information up to date.

Notices from you must be delivered to our legal contact address or email provided in these Terms.

ARTICLE 32 — ENTIRE AGREEMENT AND SURVIVAL

Final Terms:

These Terms, along with our Privacy Policy and any applicable Data Processing Addendum or supplemental agreements, constitute the entire agreement between you and us regarding your use of the Platform and Services. They supersede all prior agreements, communications, or representations.

Any section of these Terms which by its nature should survive termination will continue in full force after termination. This includes, but is not limited to, Sections on Intellectual Property, Limitation of Liability, Indemnification, Taxes, and Dispute Resolution.