Latest Revision: June 25, 2024

This document ("Privacy Policy") outlines how we handle privacy matters related to the activities described herein. Please read this Privacy Policy carefully to understand our approach to collecting, using, disclosing, and managing information related to individuals ("Personal Data"), and to become familiar with your rights and choices regarding your Personal Data.

When we refer to "Team HQ," “TeamOS,” “OS,” "we," "us," or the "Company," we mean Team HQ LLC and its relevant affiliates responsible for the collection, use, sharing, or other processing of Personal Data.

Table of Contents:

1. Responsible Entity

2. Processing Activities Covered

3. What Personal Data Do We Collect?

4. What Device and Usage Data Do We Process?

5. Purposes for Processing Personal Data

6. Who Do We Share Personal Data With?

7. International Transfer of Personal Data

8. Minors

9. How Long Do We Keep Your Personal Data?

10. Your Rights Relating to Your Personal Data

11. Our Approach to Safeguarding Your Personal Data

12. Revisions to This Privacy Policy13. Contact Us

1. Responsible Entity

Team HQ is the responsible party for your Personal Data as outlined in this Privacy Policy unless stated otherwise. This Privacy Policy does not cover situations where we handle Personal Data as a processor or service provider on behalf of our clients, such as when we provide software products, platforms, and services that our clients use to collect, use, share, or manage Personal Data.

For comprehensive privacy details pertinent to a Team HQ client using Team HQ's software products, platforms, and services, please contact the client directly. The privacy and data security practices of our clients are distinct from those outlined in this Privacy Policy and are not within our control.

2. Processing Activities Covered

This Privacy Policy applies to Personal Data collected by us in the following situations:

When you visit our websites displaying or linking to this Privacy Policy.

When you visit our official social media pages.

When you receive communications from us, including emails, phone calls, texts, or faxes.

When you use our software products, platforms, and services as an authorized user, where we act as a controller of your Personal Data.

When you apply for employment opportunities with us.

Please note that our websites, platforms, and services may contain links to third-party websites, which have their own privacy policies. We are not responsible for these third-party policies, and we recommend reviewing them before providing any data.

3. What Personal Data Do We Collect?

We collect the following types of Personal Data:

Identifiers

Geolocation data

Professional or employment-related information

Visual data

Online activity information

Inferences drawn from the above

We gather this data in various scenarios, including when you express interest in our services, request customer support, enroll on our platform, or otherwise register to use our services. We also automatically collect information about your device and usage of our websites and services through cookies, web beacons, and similar technologies.

4. What Device and Usage Data Do We Process?

We use tools such as cookies, web beacons, and similar technologies to collect data, which may include:

IP addresses

Device and application details

ID numbers and features

Location data

Browser types

Internet service providers and mobile carriers

Viewed pages and files

Interactions on websites and webpages

Operating systems and system configurations

Timestamps and visit frequency

This data helps us analyze trends, enhance security, provide personalized experiences, and improve our services. 

5. Purposes for Processing Personal Data

We process your Personal Data for the following purposes:

Providing and managing our websites, platforms, and services.

Enhancing the security of our services.

Managing user registrations.

Handling contact and user support inquiries.

Improving our websites and services.

Evaluating and enhancing user experiences.

Identifying customer opportunities.

Recording phone calls for training and quality assurance.

Complying with legal obligations.

6. Who Do We Share Personal Data With?

We share Personal Data with:

Service providers who support our services.

Professional advisers like lawyers, bankers, auditors, and insurers.

Third parties in corporate transactions such as mergers or acquisitions.

Our service providers for analysis and improvements in an anonymous or de-identified manner.

7. International Transfer of Personal Data

Personal Data may be transferred internationally, primarily to the United States, with appropriate safeguards in place, including standard contractual clauses where applicable.

8. Minors

Our online platforms are not intended for individuals under 16 years of age. We do not knowingly collect Personal Data from children under 16. If you believe a minor has provided us with Personal Data, please contact us so we can take appropriate action.

9. How Long Do We Keep Your Personal Data?

We retain your Personal Data as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Once the retention period expires, we will delete your data, or if deletion is not possible, we will implement measures to prevent its further use.

10. Your Rights Relating to Your Personal Data

You have rights regarding your Personal Data, including access, rectification, deletion, restriction, objection, and data portability. Specific rights may vary based on your jurisdiction. For details on exercising your rights, please refer to the "Contact Us" section.

11. Our Approach to Safeguarding Your Personal Data

We implement various security measures, including encryption and access controls, to protect your Personal Data. However, no method can guarantee absolute security. We strive to protect your data but cannot ensure its complete security.

12. Revisions to This Privacy Policy

We may update this Privacy Policy at any time. Significant changes will be communicated through a notice on our website or direct notification. We recommend regularly reviewing this policy to stay informed of any changes.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us at: [email protected]

By using OS's Services, you acknowledge that you have read and understood this Agreement, agree to its privacy policy, and consent to be bound by them. If you do not agree with this Policy in its entirety, please refrain from using the Services.