This document ("Privacy Policy") outlines how we handle privacy matters related to the activities described herein. Please read this Privacy Policy carefully to understand our approach to collecting, using, disclosing, and managing information related to individuals ("Personal Data"), and to become familiar with your rights and choices regarding your Personal Data.

When we refer to "Team HQ," “TeamOS,” “OS,” "we," "us," or the "Company," we mean Team HQ LLC and its relevant affiliates responsible for the collection, use, sharing, or other processing of Personal Data.

1. Responsible Entity

Team HQ is the responsible party for your Personal Data as outlined in this Privacy Policy unless stated otherwise. This Privacy Policy does not cover situations where we handle Personal Data as a processor or service provider on behalf of our clients, such as when we provide software products, platforms, and services that our clients use to collect, use, share, or manage Personal Data.

For comprehensive privacy details pertinent to a Team HQ client using Team HQ's software products, platforms, and services, please contact the client directly. The privacy and data security practices of our clients are distinct from those outlined in this Privacy Policy and are not within our control.

2. Processing Activities Covered

This Privacy Policy applies to Personal Data collected by us in the following situations:

- When you visit our websites displaying or linking to this Privacy Policy.

- When you visit our official social media pages.

- When you receive communications from us, including emails, phone calls, texts, or faxes.

- When you use our software products, platforms, and services as an authorized user, where we act as a controller of your Personal Data.

- When you apply for employment opportunities with us.

Please note that our websites, platforms, and services may contain links to third-party websites, which have their own privacy policies. We are not responsible for these third-party policies, and we recommend reviewing them before providing any data.

3. What Personal Data Do We Collect?

We collect the following types of Personal Data:

- Identifiers

- Geolocation data

- Professional or employment-related information

- Visual data

- Online activity information

- Inferences drawn from the above

We gather this data in various scenarios, including when you express interest in our services, request customer support, enroll on our platform, or otherwise register to use our services. We also automatically collect information about your device and usage of our websites and services through cookies, web beacons, and similar technologies.

4. What Device and Usage Data Do We Process?

We use tools such as cookies, web beacons, and similar technologies to collect data, which may include:

- IP addresses

- Device and application details

- ID numbers and features

- Location data

- Browser types

- Internet service providers and mobile carriers

- Viewed pages and files

- Interactions on websites and webpages

- Operating systems and system configurations

- Timestamps and visit frequency

This data helps us analyze trends, enhance security, provide personalized experiences, and improve our services.

5. Purposes for Processing Personal Data

We process your Personal Data for the following purposes:

- Providing and managing our websites, platforms, and services.

- Enhancing the security of our services.

- Managing user registrations.

- Handling contact and user support inquiries.

- Improving our websites and services.

- Evaluating and enhancing user experiences.

- Identifying customer opportunities.

- Recording phone calls for training and quality assurance.

- Complying with legal obligations.

6. Who Do We Share Personal Data With?

We share Personal Data with:

- Service providers who support our services.

- Professional advisers like lawyers, bankers, auditors, and insurers.

- Third parties in corporate transactions such as mergers or acquisitions.

- Our service providers for analysis and improvements in an anonymous or de-identified manner.

7. International Transfer of Personal Data

Personal Data may be transferred internationally, primarily to the United States, with appropriate safeguards in place, including standard contractual clauses where applicable.

8. Minors

Our online platforms are not intended for individuals under 16 years of age. We do not knowingly collect Personal Data from children under 16. If you believe a minor has provided us with Personal Data, please contact us so we can take appropriate action.

9. How Long Do We Keep Your Personal Data?

We retain your Personal Data as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Once the retention period expires, we will delete your data, or if deletion is not possible, we will implement measures to prevent its further use.

10. Your Rights Relating to Your Personal Data

You have rights regarding your Personal Data, including access, rectification, deletion, restriction, objection, and data portability. Specific rights may vary based on your jurisdiction. For details on exercising your rights, please refer to the "Contact Us" section.

11. Our Approach to Safeguarding Your Personal Data

We implement various security measures, including encryption and access controls, to protect your Personal Data. However, no method can guarantee absolute security. We strive to protect your data but cannot ensure its complete security.

12. Revisions to This Privacy Policy

We may update this Privacy Policy at any time. Significant changes will be communicated through a notice on our website or direct notification. We recommend regularly reviewing this policy to stay informed of any changes.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us at: [email protected]

14. Use of Sub-Processors and Infrastructure Providers

To deliver our Services, we may engage trusted third-party service providers ("Sub-Processors") who process Personal Data on our behalf. These include but are not limited to:

- HighLevel Inc. and LeadConnector, which provide underlying platform infrastructure;

- Hosting and cloud service providers;

- Communication tools (SMS, email, calling);

- Data analytics or AI services.

We ensure all Sub-Processors are contractually bound to handle Personal Data securely and in accordance with this Privacy Policy.

15. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of our websites and platforms. This includes user preferences, device identifiers, and behavioral analytics.

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

16. Lawful Basis for Processing (for EU/UK Residents)

For users located in the European Economic Area (EEA), United Kingdom (UK), or regions with similar data protection laws, we process your Personal Data based on the following lawful grounds:

- Your consent, where required (e.g., for marketing);

- The necessity of processing for contractual performance (e.g., providing services);

- Legitimate interests, such as improving our platform or detecting fraud;

- Compliance with legal obligations.

You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

17. Business Use and Customer Relationships

Our Services are intended primarily for use by businesses, agencies, and professionals. In certain cases, we act as a processor of Personal Data on behalf of these clients (e.g., when they use OS to manage communications with their own customers).

In such scenarios, the client (agency or business) is the controller of that Personal Data, and their privacy policy governs how that data is collected and used. If you are an end-user interacting with an OS-powered platform (e.g., a customer of our client), please contact the business directly for data inquiries.

By using OS's Services, you acknowledge that you have read and understood this Agreement, agree to its privacy policy, and consent to be bound by them. If you do not agree with this Policy in its entirety, please refrain from using the Services.